At BuyCapstoneProject.com, we are committed to providing high-quality, original work that meets your academic needs and expectations. If, for any reason, you are not satisfied with the services we deliver, you may be eligible for a refund, subject to the conditions outlined in this Money-Back Guarantee Policy (the “Policy”).
By using our services, you agree to comply with this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
1. Eligibility for a Refund
You may request a refund if you believe the delivered work does not meet the quality or requirements specified in your order. Refunds are subject to the following conditions:
- Non-Delivery of Work: If we fail to deliver the work within the agreed-upon deadline, you are eligible for a full refund, provided that the delay is not caused by factors beyond our control.
- Failure to Meet Order Requirements: If the delivered work does not meet the instructions or specifications outlined in your original order, you may request a revision or refund, depending on the situation.
- Plagiarism or AI-Generated Content: If the work is found to be plagiarized or generated using prohibited AI tools (as outlined in our Anti-Plagiarism and Anti-AI Policy), you are entitled to a full refund.
2. Refund Process
To request a refund, follow these steps:
- Contact Customer Support: Email us at support@buycapstoneproject.com with your refund request, providing your order details and a clear explanation of why you are requesting the refund.
- Review and Verification: Our support team will review your request and may ask for additional information to verify your claims. This process may take up to 20 business days.
- Refund Decision: After reviewing your request, we will notify you of our decision. If your refund request is approved, the amount will be returned through the payment method used for the original transaction.
3. Refund Conditions
Refunds are provided under the following conditions:
- Full Refund: If we are unable to deliver the work, if the work is found to be plagiarized, or if it does not meet the original order requirements, you are eligible for a full refund.
- Partial Refund: If the work meets the order requirements but requires significant revisions to meet your satisfaction, a partial refund may be issued, or the cost of revisions may be reduced based on the scope of changes required.
Refund requests must be submitted within the following timeframes:
- Refund Period: The refund request must be made within 72 hours after the work has been delivered, or after the deadline for the order has passed.
- Eligibility for Refund after Revision: If you are not satisfied with the revised work after requesting a revision, you may be eligible for a refund within the 72-hour period following the revision delivery.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Customer Changes Instructions: If the customer changes the order instructions after the work has been started, a refund will not be issued.
- Failure to Follow Revision Policy: If you do not request a revision within the allowed time frame (30 days from the delivery date), a refund will not be granted.
- Late Payment: If the payment for the service is delayed or not processed, the customer is not eligible for a refund until the payment is settled.
5. Chargebacks
In the case of a chargeback, where the payment is disputed and returned by the card issuer, BuyCapstoneProject.com reserves the right to suspend or terminate your access to our services, and any rights granted under our service license will be considered terminated. Chargebacks must be avoided, and any payment disputes should be addressed directly with our customer support team.
6. Modifications to the Policy
BuyCapstoneProject.com reserves the right to update or modify this Money-Back Guarantee Policy at any time. Any changes will be posted on this page, and the updated version will become effective immediately upon posting. We encourage you to review this Policy periodically for any updates.
